Questions, answered

We dispatch within 3 business days. Small items then take 1 to 5 business days to reach you, depending on where you are. Larger furniture travels by freight and can take up to 9 more business days. You can also collect online orders from our Boksburg or Fourways showroom.

Choose at checkout: delivery by our own team, collection from a showroom, or arrange your own courier and we pack the order ready for them. Delivery is free on orders over R30 000 in Gauteng and the Western Cape, and your first order gets 50% off delivery automatically.

Cash refunds apply to faulty items only. In store purchases can be exchanged within 7 days with the original receipt, and online purchases within 14 days with proof of purchase. Shipping costs are not refundable. In exceptional cases a refund may be considered, less a 15% handling fee.

Solid wood furniture carries a 3 year warranty against manufacturing defects. Couch frames carry a 15 year warranty, with foam and stitching covered for 2 years. Cloud couches carry a 1 year limited warranty.

Contact us straight away on 011 894 6950 or info@sotran.co.za, or WhatsApp our web team on 071 127 5523. Send a photo and we will arrange a replacement, a repair or a refund.

Yes, as long as the order has not been dispatched. Call 011 894 6950 or email info@sotran.co.za as soon as possible with the new address or date.

Let our customer service team know immediately. Orders cannot be cancelled once dispatched, and customer cancellations carry a 10% administration fee.

Pay by card, Instant EFT, Mobicred, or manual EFT from a tax invoice that you can download as soon as you place your order. Business buyers can add their company name, VAT number and order reference at checkout.

Yes. Payflex splits your payment over 6 weeks and PayJustNow over 3 months, both with no interest or fees. Mobicred offers longer term credit.

Pre-arrival pieces are still on their way to us in a container. Reserve one with a 50% deposit today, and we send you a payment link for the balance when it lands. You can also settle the balance in store.

Approved traders, decorators and retailers get 30% off full priced items once their trade account is set up. Apply on our trade page.

Couches, dining tables and chairs, beds and bedside tables, bar counters, office pieces and outdoor furniture, each one handmade from quality timber, rattan and stone.

No. We also stock decor, lighting, artwork, mirrors, rugs and accessories to finish the room.

Yes. Our showrooms are at East Rand Retail Park in Boksburg, Design Quarter in Fourways and The Flags at Circle 5 in Somerset West. Stock varies by showroom, so call ahead if you want to see a specific piece.

Industrial farmhouse, safari lodge, beach cottage, classical antique, modern tropical and vintage retro, plus our Bali island living ranges.

Most pieces arrive fully assembled. A few need simple assembly, which is noted on the product page.

Yes. Choose collection at checkout and we will let you know by email and WhatsApp when your order is ready.

Boksburg and wholesale: 084 424 3612. Fourways: 061 723 2485. Somerset West: 071 908 0499. Website orders and delivery: 071 127 5523.

Mainly Burmese teak, mahogany, mango, acacia and suar wood.

No. We only use non indigenous timber from carefully managed plantations.

Its natural oils make it very stable, so it resists warping, cracking and shrinking. Left untreated outdoors it weathers to a soft silver grey.

Suar is strong with a striking cross grain, which makes it ideal for live edge slab tabletops that need only basic care. It grows fast on plantations across Southeast Asia, which is why you see so much of it.

Mahogany has a fine closed grain, carves beautifully and lasts. Its colour ranges from soft pink to a deep reddish brown.

Yes. It comes from mature trees that no longer bear fruit, and the orchards are replanted. It is light but durable.

India and Indonesia. Smaller decor items use local village timbers, mostly mango and albizia.

Dust with a soft dry cloth. Wipe spills with a damp cloth and mild soap, then dry. Apply teak oil or furniture wax now and then, and keep it out of harsh sun and extreme heat.

Wipe weekly with a damp cloth, then a dry one. Never use abrasive cleaners. Wax at least twice a year.

Dust with a microfibre cloth and blot spills straight away with a lightly damp cloth, then dry. Fine cracks are a natural feature of slab timber. Wax regularly.

Do not apply water directly. Wipe with a slightly damp or dry cloth and avoid silicone and ammonia products. Mineral oil or wax adds protection.

No. Always use coasters, trivets or heat mats to prevent marks.

Buff light scratches with a soft cloth and wood polish, or use a matching touch up marker or wax stick. Small cracks can be filled with wood filler. Timber keeps moving with the seasons, so email info@sotran.co.za for larger splits.

Vacuum with an upholstery attachment, blot spills with a damp cloth and mild soap, rotate the cushions and keep it out of direct sun. Ask us about Masterguard fabric protection.

Vacuum with suction only, no beater bar. Blot spills with a dry cloth, avoid harsh chemicals and rotate the rug now and then. Faux hide can be professionally cleaned; make sure the floor is dry before putting it back.

Blot spills quickly with a dry cloth, avoid harsh chemicals, condition regularly and keep it away from direct sun and heaters.

FSC (Forest Stewardship Council) certification guarantees the timber in our patio range comes from responsibly managed forests and verified sources. Look for the FSC logo and certificate number on the product and packaging.

Yes, with a polyurethane coating. Varnish it once a year to keep the colour and protect the wood.

Driftwood is timber naturally weathered by rivers, lakes or the sea. It is light, durable and happy outdoors or in a humid bathroom. Dust it with a damp cloth; a light coat of hair spray adds protection.

Glass reinforced cement: cement strengthened with fine glass fibres. It is up to 75% lighter than concrete, weather resistant and can last 50 years or more. Dust indoor pieces and hose down outdoor ones.

Yes. Bamboo is light, strong and resists warping. Use it outdoors only under cover, and wipe it with a damp cloth.

Rattan is a solid, flexible vine, unlike hollow bamboo. Clean it with a soft brush and mild soapy water. Our rattan and bamboo pieces are handmade in Indonesia.

Genuine leather is real hide and lasts 15 to 40 years. PU leather is fully synthetic and lasts 5 to 10 years. Bonded leather is shredded leather scraps bonded with polyurethane and lasts 2 to 6 years.

Genuine leather is the best long term investment because it ages well and can be repaired. PU leather is the better budget choice and outlasts bonded leather.