Privacy policy

General consent and lawful processing

Sotran Trading 57CC determines the purposes and means of processing your personal information and warrants that all data is handled lawfully and reasonably, in a manner that respects your right to privacy.

Processing occurs only for specific, explicitly defined, lawful purposes, including:

• Order fulfilment: handling your purchase, delivery and after-sales support.
• Customer support: responding to enquiries, complaints and warranty claims.
• Account management: maintaining your customer account and order history.
• Analytics: understanding how the website is used and improving the experience.

We retain your information only for as long as it is necessary for these purposes, or as required by South African law.

Information collected, and how it is secured

We follow the principle of Minimality, so we collect only the personal information needed to deliver the service you have asked for. This typically includes:

• Contact details: your name, email address, phone number and delivery address.
• Online identifiers: IP address, cookies and similar technical data.

To keep your data safe we apply reasonable technical and organisational safeguards, including encryption in transit, restricted access controls, and ongoing review of our systems.

Where we share information with trusted third-party operators (for example, payment gateways or delivery partners), we do so under confidentiality agreements that meet POPIA standards.